Rug No.01
Lead time: Made to order (5-6 weeks)
Description
Each rug's unique charm is the result of meticulous handcrafting, ensuring that no two pieces are exactly alike. It's important to note that, due to its partially long pile and shaggy nature, this rug might shed more than those with shorter piles. Regular vacuuming is advised to manage shedding, maintaining the rug's pristine condition and beauty.
Dimensions & Weight
Each rug is unique and can vary slightly in size and color. Given product measurements for each of our styles are measured excluding fringes, tassels or braids. Fringe (approx 250mm,350mm)
Material
Product Care
Return Policy
Returns are accepted within 14 days of receipt, except for made-to-order items. Made to order items are final sale, and orders cannot be cancelled once placed.
To initiate a return, email customercase@thatcooliving.com for authorization. A 25% restocking fee and return shipping costs will be deducted from your refund. Returned items must be in their original condition, unassembled if applicable, and in the original packaging.
For damage claims, report within 2 days of delivery. Include photos of the packaging before opening, pictures of the damage, and a copy of the signed Bill of Lading (BOL) highlighting the damages.
We understand that returns can be frustrating. Rest assured, we're here to assist you through the process.
Disclaimer
Lead time does not include shipping.
Transforming a house into a cozy home is a journey. Our curated collection includes globally sourced items, many made to order just for you. The production and delivery time ranges from couple days to several months. Upon receiving your order, we'll email you an estimated timeline and provide ongoing updates. For any inquiries, whether pre- or post-purchase, feel free to reach out to us at customercare@thatcooliving.com.