Gift Card
Lead time:
Description
Are you shopping for someone special and not sure what to gift them?
Pick your value or contact us for custom amounts at hello@thatcooliving.com.
That Cool Living gift cards are delivered through email, containing instructions on how to redeem at checkout.
Disclaimer
Lead times are estimate and do not include shipping.
Transforming a house into a cozy home is a journey. Our curated collection includes globally sourced items, many made to order just for you. The production and delivery time ranges from couple days to several months. Upon receiving your order, we'll email you an estimated timeline and provide ongoing updates. For any inquiries, whether pre- or post-purchase, feel free to reach out to us at customercare@thatcooliving.com.
Return Policy
Returns are accepted within 14 days of receipt, except for made-to-order items. Made to order items are final sale, and orders cannot be cancelled once placed.
To initiate a return, email customercase@thatcooliving.com for authorization. A 25% restocking fee and return shipping costs will be deducted from your refund. Returned items must be in their original condition, unassembled if applicable, and in the original packaging.
For damage claims, report within 2 days of delivery. Include photos of the packaging before opening, pictures of the damage, and a copy of the signed Bill of Lading (BOL) highlighting the damages.
We understand that returns can be frustrating. Rest assured, we're here to assist you through the process.
