You can pay securely with Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay, Google Pay, and direct bank transfer. All payments are encrypted and processed through trusted gateways managed by Shopify Payments.

Yes. Klarna and PayPal offer flexible installment options in select regions, allowing you to split your payment over time without compromising your budget.

Yes, once your order has been dispatched, you will receive an email with a tracking number and a link to follow your delivery on the courier’s website.

If you registered with us, you can also view all your previous and current orders by signing into your account.

Not a member yet?
Create a free account to keep your orders in one place and access exclusive benefits. (Psst. You can enjoy 15% off your first order when you signup and create an account.

Yes. Every order triggers an automatic confirmation. If you don’t see it in your inbox or spam folder, please reach out to Customer Care.

We ship stock items quickly, so please contact Customer Care as soon as possible. Once an order is in shipping, changes are no longer possible, but you can return eligible items within 30 days. Address updates may still be possible before handover to our logistics partners.

You can return or exchange eligible products within 30 days of delivery for a refund or store credit. Custom or made-to-order items are final sale, and these are clearly marked on the product page. You can read more about our refund policy here

If an item arrives damaged, document the damage and contact us immediately so we can resolve issues quickly with our logistics partners to arrange a replacement or a full refund.

Yes. We deliver worldwide. Duties and taxes are included for most regions, and full cost is shown at checkout.

Within the EU, shipping is free for many small furniture and decor items. For international deliveries, shipping costs are automatically calculated at checkout based on order amount, destination, size, and weight.

In-stock items usually dispatch within 1–3 business days. Made-to-order or oversized products may take longer, with lead times clearly indicated on each product page.

Yes. If you need to delay delivery, please contact us before your order leaves our warehouse. We can often hold items temporarily or schedule a preferred delivery date with our logistics partners.

Yes. We can provide fabric or finish samples upon request. Contact Customer Care for details.

We work with brands that prioritize responsible production, natural materials, and long-lasting design. Sustainability information is included wherever available.

In many cases, yes. Several of our partner brands allow customization in the customer’s own fabric or leather, depending on technical compatibility and fire-safety standards. Please contact us before placing an order to confirm availability, required fabric specifications, and yardage. Our team will coordinate directly with the manufacturer to ensure proper approval before production.

Certain furniture pieces, especially sofas, beds, and dining tables, can be made in custom dimensions or modular configurations. Availability depends on the product and production method. Our team can advise on what is possible and provide a quote for bespoke sizes or finishes.

No, you can check out as a guest. However, creating an account allows you to track orders, view history, and save items for later.

Register with the same email address used at checkout, and your past orders will appear automatically.

Yes. Members get early access to new collections, priority support, and occasional exclusive offers.

You can reach us via the chat or by email at customercare @ thatcooliving.com or through our contact form. Our team strives to responds within 1 business day.

*During peak seasons, response times may be longer.

Yes. Interior designers, architects, and industry professionals can apply for a trade account for exclusive terms and support on larger projects.

Yes. Digital gift cards are available in several denominations and can be used site-wide.