Mirage Rug

100% New Zealand Wool, Hand Knotted

Returns are accepted within 14 days of receipt, except for made-to-order items. Made to order items are final sale, and orders cannot be cancelled once placed.

To initiate a return, email customercase@thatcooliving.com for authorization. A 25% restocking fee and return shipping costs will be deducted from your refund. Returned items must be in their original condition, unassembled if applicable, and in the original packaging.

For damage claims, report within 2 days of delivery. Include photos of the packaging before opening, pictures of the damage, and a copy of the signed Bill of Lading (BOL) highlighting the damages.

We understand that returns can be frustrating. Rest assured, we're here to assist you through the process.

Lead time does not include shipping.

Transforming a house into a cozy home is a journey. Our curated collection includes globally sourced items, many made to order just for you. The production and delivery time ranges from couple days to several months. Upon receiving your order, we'll email you an estimated timeline and provide ongoing updates. For any inquiries, whether pre- or post-purchase, feel free to reach out to us at customercare@thatcooliving.com.