Follow The Trace Wool Rug
Import duties and tariffs included. Shipping calculated at checkout.
- Free shipping over CHF 300 (small items)
- New customer? Get 15% off
Follow The Trace is a patterned rug where the tracked pattern of the design references the steps we are taking towards a more transparent industry and our efforts to keep environmental footprints to a minimum.
Hand-woven. Each rug is unique and can vary slightly in size and color.
Orders shipped to Switzerland may be subject to customs duties and taxes, which are separate from shipping fees and not included in your order total. These must be paid directly to the carrier or Swiss authorities. We do not collect any of these fees during checkout.
As the official importer, you are responsible for any duties and may need to provide necessary information to customs. The shipping company will contact you if needed.
Lead time estimates will be provided once the product is added to your cart and during the checkout process. Please note that these times are estimates, as most products are made to order specifically for you. Delays may occur due to peak seasons, holidays, or supply chain issues with raw materials. Rest assured, we always strive to deliver your order as quickly as possible.
Transforming your house into a cozy home is a special journey, and our curated collection features globally sourced items, many of which are made to order. Production and delivery times can range from a few days to several months, depending on the item.
For any questions or concerns before or after your purchase, feel free to contact us at customercare@thatcooliving.com.
Whether an item is eligible for return or cancellation, it is indicated once the product is added to cart, and throughout the checkout process.
To initiate a return, email customercase@thatcooliving.com for authorization. A 25% restocking fee and return shipping costs will be deducted from your refund. Returned items must be in their original condition, unassembled if applicable, and in the original packaging.
For damage claims, report within 2 days of delivery. Include photos of the packaging before opening, pictures of the damage, and a copy of the signed Bill of Lading (BOL) highlighting the damages.
We understand that returns can be frustrating. Rest assured, we're here to assist you through the process.
