Rug No.02

Each rug is unique and can vary slightly in size and color. Given product measurements for each of our styles are measured excluding fringes, tassels or braids. Braid (approx 160mm,190mm)

85% Wool 15% cotton

Cappelen Dimyr is produced by hand in the finest wool with long and strong fibers. Because of its natural structure, the long pile rugs tend to shed initially, and it is therefore recommended to vacuum the rugs daily in the beginning. It is common for rugs to lose individual fibers, and this has been taken in to consideration in all Cappelen Dimyr designs, to make sure that the excess fibers do not affect the quality of the rug. It is recommended flat spout when vacuuming long pile rugs to avoid damaging the yarn. Make sure not to use a heavy beater bar. Shedding tends to decrease within a couple of months.

Returns are accepted within 14 days of receipt, except for made-to-order items. Made to order items are final sale, and orders cannot be cancelled once placed.

To initiate a return, email customercase@thatcooliving.com for authorization. A 25% restocking fee and return shipping costs will be deducted from your refund. Returned items must be in their original condition, unassembled if applicable, and in the original packaging.

For damage claims, report within 2 days of delivery. Include photos of the packaging before opening, pictures of the damage, and a copy of the signed Bill of Lading (BOL) highlighting the damages.

We understand that returns can be frustrating. Rest assured, we're here to assist you through the process.

Lead time does not include shipping.

Transforming a house into a cozy home is a journey. Our curated collection includes globally sourced items, many made to order just for you. The production and delivery time ranges from couple days to several months. Upon receiving your order, we'll email you an estimated timeline and provide ongoing updates. For any inquiries, whether pre- or post-purchase, feel free to reach out to us at customercare@thatcooliving.com.