Exploration of pile depths create an intriguing contrast of negative and positive shapes in Orb Alliance, with the circles and rounded lines bringing an organic softness to the expression. The deep wool pile adds natural warmth and comfort to the interior space, whilst ensuring the rug’s longevity and resilience.

100% Wool

Regular cleaning by vacuuming. Vacuum in the direction of the rug’s pile, but not with the brushes in the “out position”. To be washed flat by a professional carpet cleaner. Most new rugs “shed” and this is very normal. Excess pile should be removed from the rug as it appears. We recommend underlay to avoid discolouration.

In Stock Items

Items available in our online warehouse are shipped immediately and usually delivered within a few days, depending on the chosen shipping method and your location. We reserve the right to longer delivery times during campaign periods or times of high demand.

Coming Soon to Stock

Items on their way to our warehouse are ordered from the supplier and have been given a preliminary delivery time, which may be moved up or delayed depending on the supplier's production and delivery, and we have no control over this. The item will be sent directly to you as soon as it arrives at our warehouse.

Available For Order

A made-to-order item is ordered from the supplier and made especially for you. The delivery time presented is always preliminary and may be moved up or delayed depending on the supplier's production and delivery, which we cannot influence. An order for a made-to-order item cannot be canceled or returned, as it is specially made for you.

Whether an item is eligible for return or cancellation, it is indicated once the product is added to cart, and throughout the checkout process.

To initiate a return, email customercase@thatcooliving.com for authorization. A 25% restocking fee and return shipping costs will be deducted from your refund. Returned items must be in their original condition, unassembled if applicable, and in the original packaging.

For damage claims, report within 2 days of delivery. Include photos of the packaging before opening, pictures of the damage, and a copy of the signed Bill of Lading (BOL) highlighting the damages.

We understand that returns can be frustrating. Rest assured, we're here to assist you through the process.