Each rug is unique and can vary slightly in size and color. Given product measurements for each of our styles are measured excluding fringes, tassels or braids. Fringe (approx 100mm)

100% Wool

Cappelen Dimyr is produced by hand in the finest wool with long and strong fibers. Because of its natural structure, the long pile rugs tend to shed initially, and it is therefore recommended to vacuum the rugs daily in the beginning. It is common for rugs to lose individual fibers, and this has been taken in to consideration in all Cappelen Dimyr designs, to make sure that the excess fibers do not affect the quality of the rug. It is recommended flat spout when vacuuming long pile rugs to avoid damaging the yarn. Make sure not to use a heavy beater bar. Shedding tends to decrease within a couple of months.

In Stock Items

Items available in our online warehouse are shipped immediately and usually delivered within a few days, depending on the chosen shipping method and your location. We reserve the right to longer delivery times during campaign periods or times of high demand.

Coming Soon to Stock

Items on their way to our warehouse are ordered from the supplier and have been given a preliminary delivery time, which may be moved up or delayed depending on the supplier's production and delivery, and we have no control over this. The item will be sent directly to you as soon as it arrives at our warehouse.

Available For Order

A made-to-order item is ordered from the supplier and made especially for you. The delivery time presented is always preliminary and may be moved up or delayed depending on the supplier's production and delivery, which we cannot influence. An order for a made-to-order item cannot be canceled or returned, as it is specially made for you.

Whether an item is eligible for return or cancellation, it is indicated once the product is added to cart, and throughout the checkout process.

To initiate a return, email customercase@thatcooliving.com for authorization. A 25% restocking fee and return shipping costs will be deducted from your refund. Returned items must be in their original condition, unassembled if applicable, and in the original packaging.

For damage claims, report within 2 days of delivery. Include photos of the packaging before opening, pictures of the damage, and a copy of the signed Bill of Lading (BOL) highlighting the damages.

We understand that returns can be frustrating. Rest assured, we're here to assist you through the process.