Due to the summer holiday period, shipping may be delayed slightly; we appreciate your patience and understanding during this time.

Please note that all deliveries outside of the European Union are shipped on a DDU (Delivered Duty Unpaid) basis. Additional duties, taxes, and fees may apply. 

Shipping rates are calculated at checkout. You can upgrade your shipping method to white glove delivery, please get in touch via customercare@thatcooliving.com to request a quotation. For orders shipped outside the EU, the customer is responsible for paying possible import duties and any applicable taxes, including clearance and local taxes as the goods are Delivered at Place (DAP). 

Shipping to Russia and Ukraine is currently suspended.

We process your order as quickly as possible. All orders for items in stock are fulfilled within 2-3 business days -  some furniture items may take up to 5 business days to ship due to the special packaging required. When your order is shipped, we will e-mail you the tracking number of the shipment.

We do not deliver to PO boxes.

Please check the packaging of your item(s) upon delivery for external damages before signing the proof of delivery. In case you detect any damage such as dirt, moisture or cuts, ask the driver to log an initial complaint about the issue. In case the delivery appears damaged, we ask you to receive it with a reservation. If the contents are damaged, please contact customer service within 48 hours of receipt at customercare@thatcooliving.com. Please make sure to keep both the packaging and the products during the claim process. Damage reported later than 48 hours of receipt will not be compensated.

THAT COOL LIVING is not responsible for any production and shipment delays.

We reserve the right to extend delivery time due to customs. 

We ship to the following countries: Australia, Belgium, Bulgaria, Canada, Denmark, Estonia, Finland, France, Greece, Greenland, Netherlands, Ireland, Italy, Croatia, Latria, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, United Kingdom, Sweden, Czech Republic, Germany, Hungary, USA, Austria, Kuwait, UAE, Japan, Hong Kong, South Korea, Singapore and many more....

If the item you would like to purchase does not ship to your country, please contact us for a custom shipping quote by using our contact form or email at customercare@thatcooliving.com.

If you are unsure about what import costs will apply to your purchase, you can check for an estimate at Simply Duty or consult with your local customs office.

 

If you wish to make a return or exchange please see our return policy.

THAT COOL LIVING does not issue refunds due to manufacturing or shipping delays.