Shipping policy

Please note that all deliveries outside of the European Union are shipped on a DDU (Delivered Duty Unpaid) basis. Additional duties, taxes, and fees may apply. 
Free standard shipping on orders above €200 to the European Union, Norway and Switzerland - exclusions apply to non-continental shipping destinations such as Malta, Cyprus, and Ireland, Canary Islands & Balearic Islands.
Free standard worldwide shipping on orders above €500 (excluding furniture and lighting)
Shipping to Russia and Ukraine is currently suspended.
We process your order as quickly as possible. All orders for items in stock are fulfilled within 2-3 business days -  some furniture items may take up to 5 business days to ship due to the special packaging required. When your order is shipped, we will e-mail you the tracking number of the shipment.
We do not deliver to PO boxes.
In case the delivery appears damaged, we ask you to receive it with a reservation. If the contents are damaged, please contact customer service within 48 hours of receipt at hello@thatcooliving.com. Please make sure to keep both the packaging and the products during the claim process.
THAT COOL LIVING is not responsible for any production and shipment delays.
We reserve the right to extend delivery time due to customs. 
Do you ship to my country?
We ship to the following countries: Australia, Belgium, Bulgaria, Canada, Denmark, Estonia, Finland, France, Greece, Greenland, Netherlands, Ireland, Italy, Croatia, Latria, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, United Kingdom, Sweden, Czech Republic, Germany, Hungary, USA, Austria, Kuwait, UAE, Japan, Hong Kong, South Korea, Singapore and many more....
If the item you would like to purchase does not ship to your country, please contact us for a custom shipping quote by using our contact form or email at customercare@thatcooliving.com.
Where do you dispatch from?
Orders are shipped from our logistics partners in Veldhoven, Netherlands, and Weimar, Germany. Some orders may be shipped directly from our manufacturers.
Shipping cost
European Union (EU) countries
Currently, we offer free standard shipping on orders over 200 €. If the total value of the order is less than 200 €, the shipping cost starts from 9.90 € depending on the weight and volume of the items. 
International shipping
For non-European Union countries the shipping cost, starting from 9.90 €, is based on the destination, weight, and volume of the parcel. We offer free delivery on orders above €500 (excluding furniture and lighting)
Please note that all international deliveries are shipped on a DAP (Delivered At Place) basis. Additional duties, taxes, and fees may apply. If you are unsure about what import costs will apply to your purchase, you can check for an estimate at Simply Duty or consult with your local customs office.
Please note
Please check the packaging of your item(s) upon delivery for external damages before signing the proof of delivery. In case you detect any damage such as dirt, moisture or cuts, ask the driver to log an initial complaint about the issue. If the item has been damaged during transport, please file a freight claim within three days of receiving the order.
 
If you wish to make a return or exchange please see our return policy.